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Use Cases

Customer Communications

Automated emails, SMS, and notifications that keep clients in the loop at every stage. No manual follow-ups.


Customer Communications

Job Completion Notification to Client

When your technician marks a job complete, the client instantly receives a professional summary with photos and a payment link. No phone calls, no handwritten notes, no chasing.

Data Sync & Integrations

Stale Lead Reengagement Trigger

Automatically detect leads that have gone quiet in your CRM and launch personalised outreach sequences to bring them back. No more forgotten contacts or wasted pipeline.

AI Agents

Multi Channel Customer Inquiry Router

An AI agent pulls every incoming message from website chat, Facebook, Instagram, WhatsApp, and SMS into a single queue, reads each one, figures out what the person wants, and routes it to the right place. Booking requests go straight to your calendar. Complaints reach the owner. Pricing questions get an instant reply. Nothing sits unanswered.

Scheduling & Bookings

New Client Onboarding Appointment Chain

When a new client books their first consultation, this automation schedules the entire onboarding sequence across your calendar, sends the client a branded timeline email, and keeps everyone on track without a single manual follow up.

Customer Communications

Seasonal Service Reminder Campaign

Automatically remind past clients when their annual or seasonal service is due, with personalised messages and a direct booking link. Turns forgotten repeat business into reliable recurring revenue without your team lifting a finger.

Customer Communications

Multi Channel Intake Form Router

Automatically capture enquiries from your website, Facebook, Instagram, Google, and email into one place. Every lead gets an instant reply, a CRM record, and a route to the right person on your team.

Reporting & Dashboards

Quarterly Business Review Deck Generator

This automation pulls KPIs from your CRM, project management tool, and accounting system, populates a branded slide deck with the data, generates AI written talking points for each slide, and delivers the finished presentation to account managers for review. QBR prep drops from hours per client to minutes.

Reporting & Dashboards

Inspection Feedback Collection and Seller Reporting

Automatically collect buyer agent feedback after every showing and compile it into a weekly seller report with inspection counts, feedback themes, and pricing recommendations. No more phone tag, no more guessing.

Reporting & Dashboards

NPS & Customer Satisfaction Trend Report

An automated weekly workflow pulls your NPS survey responses, calculates rolling scores and trends, uses AI to group verbatim comments by theme and sentiment, and delivers a formatted report to your leadership team. Score drops trigger instant alerts so you catch dissatisfaction before clients walk.

Scheduling & Bookings

Recurring Appointment Auto Rebooking

When a recurring appointment finishes without the next one booked, this automation sends the client a prefilled booking link for their usual day and time, follows up by SMS if they don't act within three days, and flags lapsed clients in your CRM for personal outreach.

Customer Communications

Lease Renewal Countdown and Retention Campaign

Automatically trigger renewal offers 90 days before a lease expires, chase nonresponsive tenants on a timed escalation, and kick off vacancy marketing the moment someone declines. No spreadsheet checking required.

Customer Communications

Contract Expiry / Renewal Outreach

Automatically track every contract expiry date and send personalised renewal emails at 60, 30, and 14 days out, so no recurring revenue quietly disappears because someone forgot to follow up.

Client Onboarding

SaaS/Software Client Onboarding with Usage Tracking

When a new client signs up, this automation provisions their account, delivers API credentials securely, triggers the right welcome sequence for their plan tier, and monitors usage. If they go quiet, nudge emails and CSM alerts fire before the client mentally checks out.

Customer Communications

Post Job Review Request with Photo Prompt

Thirty minutes after your technician marks a job complete, an automated SMS lands in your customer's pocket with a direct review link and before/after photos of the work. No manual chasing, no forgotten asks.

Customer Communications

New Enquiry Instant Auto Reply

When a prospect fills out your contact form, this automation sends a personalised reply by email and SMS within seconds, logs the lead in your CRM, and alerts your team. No one has to be watching the inbox.

Customer Communications

Estimate Request Auto Acknowledgement with Qualification Questions

Every quote request gets an instant reply and a short set of qualifying questions. By the time your estimator sees the lead, they already know the budget, timeline, and scope, so they spend their hours on prospects who actually convert.

Client Onboarding

Insurance Underwriting Requirements Checklist

When an insurer returns underwriting requirements, an automated workflow parses each item, builds a plain language checklist for your client, sends it with clear instructions, and follows up at 7 and 14 days until everything is submitted.

Sales & Leads

Deal Stage Change Notification to Slack Channel

When a deal moves stages in your CRM, a formatted notification lands in your team's Slack channel within seconds. Deal name, value, rep, and new stage included. Closed Won deals get a celebratory announcement the whole company can see.

Data Sync & Integrations

Client Onboarding Form to Multi System Provisioning

When a new client fills out your onboarding form, every system they need gets set up automatically. CRM contact, project workspace, shared drive, team channel, and welcome email, all created in under a minute with zero manual steps.

Customer Communications

Negative Review Alert and Response Workflow

Monitors your Google Business Profile for new reviews, instantly alerts you when a negative one lands, and drafts a personalised response ready for your approval. Positive reviews get an automatic thank you.

AI Agents

AI Email Triage & Routing

An AI agent reads every email hitting your shared inbox, classifies it by intent and urgency, and routes it to the right person or channel in seconds. No more buried client requests or Monday morning inbox dread.

Customer Communications

Referral Thank You and Tracking

Automatically thank the people who send you business and track every referral in one place. When a new lead is tagged with a referral source, the referrer gets an instant thank you, and the referral is logged for reporting.

Customer Communications

Mortgage Application Stage Tracker

Automatically notify borrowers by SMS and email whenever their mortgage application moves to a new stage, while syncing every status change to your CRM. Brokers stop fielding "any update?" calls and borrowers stop wondering what is happening.

Documents & Contracts

Fee Disclosure Statement (FDS) Auto Generation

Automatically compile, generate, and send compliant Fee Disclosure Statements to every client on their engagement anniversary, with built in opt in tracking and follow up task creation for your advisers.

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