Invulnerable is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights under Australian privacy law. It is written in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our website or submitting an enquiry, you consent to the collection and use of your information as described here.
What We Collect
We only collect information necessary to respond to your enquiry and deliver our services. This may include your name, email address, phone number, and business name, details about your business, tools, and automation needs shared through contact forms or audit bookings, records of emails and communications with us, and technical data such as IP address, browser type, and device information collected automatically when you visit our site.
We do not collect payment information directly. Payments are handled by secure third-party processors. We do not knowingly collect information from anyone under 18.
How We Collect It
We collect personal information through contact and enquiry forms on our website, free audit booking forms, direct email or phone communication, cookies and analytics tools that automatically collect data when you browse our site, and scheduling tools used to book calls with us.
How We Use It
We use your information to respond to your enquiry or booking, conduct a free audit and prepare a project proposal, deliver agreed services and communicate about your project, send relevant follow-up information, improve our website, and comply with our legal obligations. You can opt out of marketing communications from us at any time.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
Who We Share It With
We do not share your personal information with third parties except in limited circumstances. We use trusted service providers to help operate our business, such as CRM software, email platforms, and scheduling tools, who only access your data to the extent necessary to perform their function. We use analytics tools such as Google Analytics to understand website usage, with data aggregated and anonymised where possible. We may also disclose information if required to do so by law.
We do not allow third parties to use your data for their own marketing purposes.
Cookies and Analytics
Our website uses cookies to help us understand how visitors use our site. We use essential cookies required for the website to function, analytics cookies to collect aggregated usage data, and preference cookies to remember your settings. You can instruct your browser to refuse cookies, though this may affect website functionality. To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Your information may be stored in Australia or overseas where we use cloud-based tools with international infrastructure. In those cases, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.
No method of transmission over the internet is completely secure and we cannot guarantee the absolute security of information transmitted to or from our website.
Data Retention
We retain your personal information only for as long as necessary for the purpose it was collected, or as required by law. Enquiry and project records are kept for the duration of our business relationship and a reasonable period thereafter. Financial records are retained for at least 7 years in accordance with Australian tax law. You may request deletion of your information at any time by contacting us.
Your Rights
Under the Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you, correct any inaccurate or out-of-date information, request deletion of your personal information subject to legal retention obligations, opt out of marketing communications at any time, and make a complaint about how we have handled your information.
To exercise any of these rights, contact us at hello@invulnerable.agency. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Third-Party Links
Our website may contain links to third-party sites not operated by us. We are not responsible for their privacy practices and encourage you to review the privacy policy of any third-party site you visit.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website. The date at the top of this page indicates when it was last updated.
Contact
If you have any questions about this Privacy Policy or would like to exercise any of your privacy rights, please contact us at hello@invulnerable.agency.