Professional Services Automation Agency
Recover the 40% of Time Your Team Loses to Admin
Engineers, architects, consultants, recruiters. The discipline changes but the problem doesn't. Your highest value people spend nearly half their time on admin instead of billable work. We automate the overhead so utilisation goes up without burning your team out.
Three Steps to Higher Utilisation Without More Headcount
We connect your CRM, project management, time tracking, invoicing, and proposal tools into workflows that handle the non billable work. Your team bills more hours without working more hours.
Audit your operational workflows
We map how proposals are assembled, how clients are onboarded, how time is tracked and invoiced, and how reporting is compiled. We identify every manual process reducing your team's billable utilisation, including the 15% of chargeable work that's typically never invoiced due to missed time entries and late logging.
Build your automations
Proposals pull scope, pricing, and client details from your CRM and past projects instead of starting from a blank document. Timesheet reminders go out automatically. Incomplete entries are flagged before invoicing. Project status reports compile and send themselves. Client onboarding triggers a sequence that collects everything before the first meeting. Resource allocation updates propagate across systems without manual rekeying.
Test, launch, and train your team
Every workflow is tested with real client and project data before going live. We monitor for 30 days, refine as your team adjusts, and train everyone from partners to project coordinators so the system runs with confidence.
Fifteen hours a week. That’s what we were losing to copying data between our CRM and our accounting software. Koray built an automation, and it dropped to zero.
Two hours a day, every day, moving data between our practice management system and Xero. Koray fixed it in a week.
It just runs. I keep waiting for it to break, and it doesn’t.
I was sceptical. Construction isn’t exactly a software industry but we were losing quotes because we weren’t following up fast enough
Koray set the whole thing up, walked us through it, and then it just worked.
Every enquiry gets a response in minutes and lands in the right pipeline automatically.
Tax season used to mean late nights moving client data between systems. This year, we didn’t do any of that.
Manual Processes vs. PSA vs. Invulnerable
Your PSA tool tracks utilisation. We improve it.
| Manual / Current Process | PSA Software Features | Invulnerable . | |
|---|---|---|---|
| Proposal auto-population from CRM and past projects | |||
| Timesheet compliance and automated reminders | |||
| Revenue leakage detection (unbilled time entries) | |||
| Cross-platform data sync (CRM, PM, invoicing) | |||
| Custom workflows for your firm's processes | |||
| Built by automation specialists | |||
| Australian-based team | |||
| No lock-in contracts |
PSA software gives you a framework. Automation makes it run without your team doing the repetitive work inside it.
Automations built for professional services
Thirty days after onboarding begins, an automated workflow surveys your client, pulls milestone data from your project tools, generates an AI written retrospective, and flags anyone who needs a recovery call. Every onboarding teaches the next one.
A project manager fills out a short form after a discovery call. Within minutes, AI drafts a full Statement of Work into your branded template, routes it through Slack for internal approval, and sends it to the client for signature.
When a project closes in your PM tool, this automation collects every contract, deliverable, and sign off from across your systems, organises them into a standardised archive folder, and generates a summary PDF. No manual cleanup required.
When a contact is tagged in your CRM as needing an NDA, the agreement is generated from a template with their details prefilled, sent for signature, and tracked automatically. Overdue NDAs trigger reminders so nothing slips through.
Automatically converts raw meeting notes or recordings into structured, branded board minutes with tracked resolutions and action items, so your admin staff can stop spending full days on documentation that nobody reads until it's too late.
When a new contract lands in your cloud folder, an AI agent extracts the text, checks every clause against a risk framework, and sends your team a structured memo flagging the problems that actually matter. Preliminary review drops from hours to minutes.
When a new contractor lands in your HR system or Airtable base, this automation generates a complete document bundle, sends it as a single signing package through PandaDoc, and updates your records the moment everything is signed.
When a deal hits the proposal stage in your CRM, this automation pulls the client name, scope, pricing, and line items, then merges everything into a branded template. The finished PDF lands back on the deal record and in the prospect's inbox without anyone touching a document.
When every party signs a document in DocuSign or PandaDoc, this automation downloads the completed PDF, renames it to your filing convention, stores it in the right client folder, and notifies the account manager. No manual downloading, no misfiled contracts.
A scheduled workflow scans your contracts database daily, flags renewals at 30, 14, and 7 day intervals, and sends tiered alerts to account managers and leadership so nothing expires unnoticed.
When a new client is created in your CRM, this automation builds their billing profile, generates the first invoice, sets up recurring payments, and sends a secure link to collect their payment method. No manual data entry between systems, no forgotten first invoices.
When a project is marked complete in your project management tool, this automation pulls billable hours and rates, generates a branded PDF invoice, and emails it to the client with payment instructions. A copy lands in the client folder without anyone lifting a finger.
An AI agent that turns your meeting recordings into structured summaries, assigned action items, and tracked tasks across Slack, Asana, and Notion. No more post meeting admin, no more forgotten decisions.
An automated workflow pulls client KPIs from your data sources on the first business day of each month, populates branded report templates, converts them to PDF, and emails every client their personalised report before your team starts work.
Automatically classify incoming contracts by type, route each one to the right reviewer, and track every document through the review pipeline so nothing stalls in someone's inbox.
When a new B2B client submits their intake form, this automation reads every team member's role and sends each person the exact onboarding content they need. Billing contacts get payment setup. Project sponsors get the timeline. Day to day operators get tool access and kickoff details. Every stakeholder's progress is tracked independently until all are ready.
When a new client record lands in your CRM with a signed engagement letter, a prefilled contract is automatically generated and sent for e signature. No copying, no delays, no forgotten clauses.
When a prospect opens your proposal, this automation logs the view in your CRM, pings the assigned salesperson on Slack, and sends a templated follow up email if the document stays unsigned after 48 hours.
When a vendor sends a contract, AI extracts payment terms, liability caps, termination clauses and auto renewal dates into a structured row. Your procurement team can then compare every vendor agreement side by side, spotting bad deals before anyone signs.
Automatically turn every closed deal into a structured handoff document, assign the right delivery lead, and introduce them to the client. No more lost context, no more awkward two day gaps between signing and starting.
An AI agent reads every email in your shared inbox, classifies it by type, and sends an appropriate response within minutes. New enquiries, support questions, billing issues, and spam all get handled automatically, around the clock.
Automatically draft personalised welcome emails for every new client using AI and their intake form data. Your team reviews and approves each one in Slack before it sends, so every client gets a warm, specific first impression without anyone spending 20 minutes writing it.
An automated agent monitors your Google and Yelp reviews, classifies each one by sentiment, drafts a response that matches your tone, and posts it. Negative reviews get routed to you for approval first. Your response rate stays near 100% without you writing a single reply.
Automatically send a confirmation email at booking, a text the day before, and a final SMS an hour out. Clients show up, your calendar stays full, and your front desk stops making reminder calls.
What types of professional services firms do you work with?
Consulting, engineering, architecture, surveying, recruitment, and any firm that bills for time. The workflows differ, but the core problem is the same: too much non billable admin eating into utilisation. A recruitment agency where 70% of recruiter time goes to admin has the same structural issue as an engineering firm billing at 81% capacity.
Can you actually automate proposal generation?
The writing, no. The assembly, yes. Most proposals take 20-40 hours and 2-3 weeks, with a 20-30% win rate. That's 10+ hours of partner time per proposal. We connect your CRM and project history to proposal templates so scope, pricing, team bios, and relevant case studies pre-populate. Your team reviews and refines instead of building from scratch.
How does this affect billing accuracy?
Industry data shows 15% of chargeable consulting work is never billed. Most of that leakage comes from forgotten time entries, late logging, and manual data handling between tracking and invoicing. Automated timesheet reminders, flagging of unbilled time, and time to invoice workflows close that gap.
Does this work with our project management and billing tools?
We integrate with Harvest, Toggl, Monday, Asana, Xero, MYOB, HubSpot, Pipedrive, and most PSA and PM platforms. For recruitment firms, we work with Bullhorn, JobAdder, and similar ATS platforms. If your stack isn't listed, we check compatibility in the audit.
Will this work for a multi discipline firm?
We build workflows per discipline or team, so an architecture studio's fee proposal process can work differently from the structural engineering team's. The automations reflect how your firm actually operates, not a one size template.
How quickly will we see results?
Most firms see measurable utilisation improvements in the first week. A team of 30 consultants at $120K average salary, each spending 40% of their time on admin. Recover a quarter of that time and you add over $350,000 in billable capacity per year. The engagement typically pays for itself within the first month.
What if we need to change a workflow after it is built?
We build automations so they are easy to adjust. If your process changes or you add a new tool, we update the workflow without rebuilding everything from scratch. Most changes take a few hours, not weeks.
How do you handle different workflows across practice areas?
We map each practice area separately and build automations that respect those differences. Your tax team does not get forced into the same workflow as your advisory team. Each group gets automations that match how they actually work.
Will our client data be secure?
Your data never leaves the platforms you already use and trust. We connect your existing systems using secure, authenticated integrations. We do not store client data on our own servers at any point.
Can you automate our client onboarding process?
We can connect your CRM, proposal tool, engagement letter platform, and practice management system into one flow. When a prospect says yes, the client record, matter, and welcome email can all be created automatically.
What if our team pushes back on using new processes?
The best automations remove steps rather than add them. Your team does not need to learn new software. They keep using the tools they already know, and the manual work just disappears in the background.
Not ready to talk yet? Start here.
Everything we've learned building 300+ automations for small businesses, in one practical guide. Written for business owners, not engineers.
- Where your team's hours are actually disappearing
- The five automations worth setting up first and why
- How to calculate what manual work is actually costing you
- A step by step checklist to get your first automation live this week
Completely free.