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Professional Services Automation Agency

Recover the 40% of Time Your Team Loses to Admin

Engineers, architects, consultants, recruiters. The discipline changes but the problem doesn't. Your highest value people spend nearly half their time on admin instead of billable work. We automate the overhead so utilisation goes up without burning your team out.

AJDPZD

300+ automations built across 50+ businesses

Your morning on autopilot
Live
Leads 3 handled
New lead from website — Sarah Chen 7:48 AM
Replied in 14s · Automation services enquiry
Sarah Chen added to CRM pipeline 7:49 AM
Auto-categorised as “Hot lead”
Chat visitor converted to lead 9:05 AM
Added to CRM · Source: website chat
Payments 2 handled
Payment reminder — Invoice #1847 8:23 AM
Marcus Rivera · 14 days overdue
Job invoice sent — 14 Smith St reno 10:15 AM
$4,200 · Job completed yesterday
Customer service 2 handled
Website chat answered 8:51 AM
“Yes, we service the Hills District!” · Instant
Quote follow-up — Priya Patel 9:32 AM
Quote #312 · 2nd follow-up · 5 days no response
Admin 2 handled
Appointment reminders sent 10:45 AM
3 clients reminded · Reduces no-shows by 40%
Pipeline summary sent to Slack 11:15 AM
12 active leads · 3 proposals pending
Leads 3 handled
New lead from website — Sarah Chen 7:48 AM
Replied in 14s · Automation services enquiry
Sarah Chen added to CRM pipeline 7:49 AM
Auto-categorised as “Hot lead”
Chat visitor converted to lead 9:05 AM
Added to CRM · Source: website chat
Payments 2 handled
Payment reminder — Invoice #1847 8:23 AM
Marcus Rivera · 14 days overdue
Job invoice sent — 14 Smith St reno 10:15 AM
$4,200 · Job completed yesterday
Customer service 2 handled
Website chat answered 8:51 AM
“Yes, we service the Hills District!” · Instant
Quote follow-up — Priya Patel 9:32 AM
Quote #312 · 2nd follow-up · 5 days no response
Admin 2 handled
Appointment reminders sent 10:45 AM
3 clients reminded · Reduces no-shows by 40%
Pipeline summary sent to Slack 11:15 AM
12 active leads · 3 proposals pending
300+ workflows across
+ many more

Your Best People Spend 40% of Their Week on Work Nobody Is Paying For

A senior consultant loses 18.9 hours a week to non billable work. That's 38 working days per year, per person. Architecture and engineering firms bill at 81% capacity. Recruitment agencies lose 70% of recruiter time to admin. And 15% of chargeable work across professional services is never invoiced at all…not because it wasn't earned, but because time entries got forgotten, logged late, or lost between systems.

New enquiry without automation.
Leads getting buried
0 replies
New enquiry with invulnerable.
Lead handled in seconds
Live
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Detect
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Pipeline
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Reply
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Book
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Notify

Three Steps to Higher Utilisation Without More Headcount

We connect your CRM, project management, time tracking, invoicing, and proposal tools into workflows that handle the non billable work. Your team bills more hours without working more hours.

Audit

Audit your operational workflows

We map how proposals are assembled, how clients are onboarded, how time is tracked and invoiced, and how reporting is compiled. We identify every manual process reducing your team's billable utilisation, including the 15% of chargeable work that's typically never invoiced due to missed time entries and late logging.

The average consultant spends 18.9 hours per week on non billable tasks.
Operations Audit
Lead follow-up takes 4+ hours
    !! 68% go cold before reply
Data entry — copy-pasting between
  3 different tools (6 hrs/wk)
3 days to onboard a new client
    competitors do same-day
Invoicing already on Stripe — good
Build

Build your automations

Proposals pull scope, pricing, and client details from your CRM and past projects instead of starting from a blank document. Timesheet reminders go out automatically. Incomplete entries are flagged before invoicing. Project status reports compile and send themselves. Client onboarding triggers a sequence that collects everything before the first meeting. Resource allocation updates propagate across systems without manual rekeying.

Average build time: 5-10 business days.
calendlygoogle-calendartypeformgmailgoogle-sheets
hubspot
stripe
xerogoogle-sheetsquickbooks
hubspotcalendlystripe
slackgmail
typeformmailchimp
airtablenotionslackgmail
asanatrellonotiongoogle-sheets
slack
gmail
hubspotslackgoogle-sheets
Launch

Test, launch, and train your team

Every workflow is tested with real client and project data before going live. We monitor for 30 days, refine as your team adjusts, and train everyone from partners to project coordinators so the system runs with confidence.

30 days of post-launch support included.
Response time
4+ hours
4 min
Manual work per week
6.2 hours
12 min
Client onboarding
3 days
Same day

Fifteen hours a week. That’s what we were losing to copying data between our CRM and our accounting software. Koray built an automation, and it dropped to zero.

Sarah Mitchell Director, Mitchel and Co

Two hours a day, every day, moving data between our practice management system and Xero. Koray fixed it in a week.

James Whitfield Operations Manager , Meridian Legal

It just runs. I keep waiting for it to break, and it doesn’t.

Sarah Nguyen Director, Bayside Financial Planning

I was sceptical. Construction isn’t exactly a software industry but we were losing quotes because we weren’t following up fast enough

Tom Hargreaves Founder, Structura Constructions

Koray set the whole thing up, walked us through it, and then it just worked.

Priya Kapoor Practice Manager, Greenwood Medical Centre

Every enquiry gets a response in minutes and lands in the right pipeline automatically.

Daniel Costa Sales Manager, Atlas Property Group

Tax season used to mean late nights moving client data between systems. This year, we didn’t do any of that.

Rachel Kim Office Manager, McKenzie & Partners Accounting
Over 200 automations built
100+ happy customers

Manual Processes vs. PSA vs. Invulnerable

Your PSA tool tracks utilisation. We improve it.

Feature comparison
Manual / Current Process PSA Software Features Invulnerable .
Proposal auto-population from CRM and past projects
Timesheet compliance and automated reminders
Revenue leakage detection (unbilled time entries)
Cross-platform data sync (CRM, PM, invoicing)
Custom workflows for your firm's processes
Built by automation specialists
Australian-based team
No lock-in contracts

PSA software gives you a framework. Automation makes it run without your team doing the repetitive work inside it.

Automations built for professional services

153 automations built Explore all automations
Client Onboarding
30 Day Onboarding Health Check and Feedback Loop

Thirty days after onboarding begins, an automated workflow surveys your client, pulls milestone data from your project tools, generates an AI written retrospective, and flags anyone who needs a recovery call. Every onboarding teaches the next one.

See automation
Documents & Contracts
AI Powered Statement of Work Drafter

A project manager fills out a short form after a discovery call. Within minutes, AI drafts a full Statement of Work into your branded template, routes it through Slack for internal approval, and sends it to the client for signature.

See automation
Documents & Contracts
Auto Archive Completed Project Documents

When a project closes in your PM tool, this automation collects every contract, deliverable, and sign off from across your systems, organises them into a standardised archive folder, and generates a summary PDF. No manual cleanup required.

See automation
Documents & Contracts
Automated NDA Generation and Tracking

When a contact is tagged in your CRM as needing an NDA, the agreement is generated from a template with their details prefilled, sent for signature, and tracked automatically. Overdue NDAs trigger reminders so nothing slips through.

See automation
Documents & Contracts
Board Meeting Minutes and Resolution Tracker

Automatically converts raw meeting notes or recordings into structured, branded board minutes with tracked resolutions and action items, so your admin staff can stop spending full days on documentation that nobody reads until it's too late.

See automation
AI Agents
Contract Review & Risk Flagging Agent

When a new contract lands in your cloud folder, an AI agent extracts the text, checks every clause against a risk framework, and sends your team a structured memo flagging the problems that actually matter. Preliminary review drops from hours to minutes.

See automation
Documents & Contracts
Contractor Onboarding Document Pack

When a new contractor lands in your HR system or Airtable base, this automation generates a complete document bundle, sends it as a single signing package through PandaDoc, and updates your records the moment everything is signed.

See automation
Documents & Contracts
CRM to Proposal Generator

When a deal hits the proposal stage in your CRM, this automation pulls the client name, scope, pricing, and line items, then merges everything into a branded template. The finished PDF lands back on the deal record and in the prospect's inbox without anyone touching a document.

See automation
Documents & Contracts
eSignature Completion to Folder Filing

When every party signs a document in DocuSign or PandaDoc, this automation downloads the completed PDF, renames it to your filing convention, stores it in the right client folder, and notifies the account manager. No manual downloading, no misfiled contracts.

See automation
Documents & Contracts
Expiring Contract Renewal Alerts

A scheduled workflow scans your contracts database daily, flags renewals at 30, 14, and 7 day intervals, and sends tiered alerts to account managers and leadership so nothing expires unnoticed.

See automation
Client Onboarding
Invoice and Payment Setup on New Client Creation

When a new client is created in your CRM, this automation builds their billing profile, generates the first invoice, sets up recurring payments, and sends a secure link to collect their payment method. No manual data entry between systems, no forgotten first invoices.

See automation
Documents & Contracts
Invoice to PDF and Auto Send

When a project is marked complete in your project management tool, this automation pulls billable hours and rates, generates a branded PDF invoice, and emails it to the client with payment instructions. A copy lands in the client folder without anyone lifting a finger.

See automation
AI Agents
Meeting Notes & Action Item Agent

An AI agent that turns your meeting recordings into structured summaries, assigned action items, and tracked tasks across Slack, Asana, and Notion. No more post meeting admin, no more forgotten decisions.

See automation
Documents & Contracts
Monthly Report Auto Generation

An automated workflow pulls client KPIs from your data sources on the first business day of each month, populates branded report templates, converts them to PDF, and emails every client their personalised report before your team starts work.

See automation
Documents & Contracts
Multi Party Document Routing for Legal Review

Automatically classify incoming contracts by type, route each one to the right reviewer, and track every document through the review pipeline so nothing stalls in someone's inbox.

See automation
Client Onboarding
Multi Stakeholder Onboarding Coordinator

When a new B2B client submits their intake form, this automation reads every team member's role and sends each person the exact onboarding content they need. Billing contacts get payment setup. Project sponsors get the timeline. Day to day operators get tool access and kickoff details. Every stakeholder's progress is tracked independently until all are ready.

See automation
Documents & Contracts
New Client Contract Auto Generation

When a new client record lands in your CRM with a signed engagement letter, a prefilled contract is automatically generated and sent for e signature. No copying, no delays, no forgotten clauses.

See automation
Documents & Contracts
Proposal Viewed Notification and Follow Up

When a prospect opens your proposal, this automation logs the view in your CRM, pings the assigned salesperson on Slack, and sends a templated follow up email if the document stays unsigned after 48 hours.

See automation
Documents & Contracts
Vendor Agreement Intake and Comparison

When a vendor sends a contract, AI extracts payment terms, liability caps, termination clauses and auto renewal dates into a structured row. Your procurement team can then compare every vendor agreement side by side, spotting bad deals before anyone signs.

See automation
Client Onboarding
Agency Client Handoff from Sales to Delivery

Automatically turn every closed deal into a structured handoff document, assign the right delivery lead, and introduce them to the client. No more lost context, no more awkward two day gaps between signing and starting.

See automation
Customer Communications
AI Classified Email Auto Responder

An AI agent reads every email in your shared inbox, classifies it by type, and sends an appropriate response within minutes. New enquiries, support questions, billing issues, and spam all get handled automatically, around the clock.

See automation
Client Onboarding
AI Personalised Welcome Email Generator

Automatically draft personalised welcome emails for every new client using AI and their intake form data. Your team reviews and approves each one in Slack before it sends, so every client gets a warm, specific first impression without anyone spending 20 minutes writing it.

See automation
AI Agents
AI Review Response Agent

An automated agent monitors your Google and Yelp reviews, classifies each one by sentiment, drafts a response that matches your tone, and posts it. Negative reviews get routed to you for approval first. Your response rate stays near 100% without you writing a single reply.

See automation
Customer Communications
Appointment Reminder Sequence (SMS + Email)

Automatically send a confirmation email at booking, a text the day before, and a final SMS an hour out. Clients show up, your calendar stays full, and your front desk stops making reminder calls.

See automation

FAQs

Answers for firm principals, operations leads, and practice managers.

Book your free audit
What types of professional services firms do you work with?

Consulting, engineering, architecture, surveying, recruitment, and any firm that bills for time. The workflows differ, but the core problem is the same: too much non billable admin eating into utilisation. A recruitment agency where 70% of recruiter time goes to admin has the same structural issue as an engineering firm billing at 81% capacity.

Can you actually automate proposal generation?

The writing, no. The assembly, yes. Most proposals take 20-40 hours and 2-3 weeks, with a 20-30% win rate. That's 10+ hours of partner time per proposal. We connect your CRM and project history to proposal templates so scope, pricing, team bios, and relevant case studies pre-populate. Your team reviews and refines instead of building from scratch.

How does this affect billing accuracy?

Industry data shows 15% of chargeable consulting work is never billed. Most of that leakage comes from forgotten time entries, late logging, and manual data handling between tracking and invoicing. Automated timesheet reminders, flagging of unbilled time, and time to invoice workflows close that gap.

Does this work with our project management and billing tools?

We integrate with Harvest, Toggl, Monday, Asana, Xero, MYOB, HubSpot, Pipedrive, and most PSA and PM platforms. For recruitment firms, we work with Bullhorn, JobAdder, and similar ATS platforms. If your stack isn't listed, we check compatibility in the audit.

Will this work for a multi discipline firm?

We build workflows per discipline or team, so an architecture studio's fee proposal process can work differently from the structural engineering team's. The automations reflect how your firm actually operates, not a one size template.

How quickly will we see results?

Most firms see measurable utilisation improvements in the first week. A team of 30 consultants at $120K average salary, each spending 40% of their time on admin. Recover a quarter of that time and you add over $350,000 in billable capacity per year. The engagement typically pays for itself within the first month.

What if we need to change a workflow after it is built?

We build automations so they are easy to adjust. If your process changes or you add a new tool, we update the workflow without rebuilding everything from scratch. Most changes take a few hours, not weeks.

How do you handle different workflows across practice areas?

We map each practice area separately and build automations that respect those differences. Your tax team does not get forced into the same workflow as your advisory team. Each group gets automations that match how they actually work.

Will our client data be secure?

Your data never leaves the platforms you already use and trust. We connect your existing systems using secure, authenticated integrations. We do not store client data on our own servers at any point.

Can you automate our client onboarding process?

We can connect your CRM, proposal tool, engagement letter platform, and practice management system into one flow. When a prospect says yes, the client record, matter, and welcome email can all be created automatically.

What if our team pushes back on using new processes?

The best automations remove steps rather than add them. Your team does not need to learn new software. They keep using the tools they already know, and the manual work just disappears in the background.

Free Whitepaper
The 5 Workflows Costing Your Business 20 Hours a Week
A practical guide for small business owners who are tired of doing things manually.
01 Where your hours are actually going
02 The 5 automations to set up first
03 How to calculate your real cost of doing it manually
04 Real results from real businesses
05 Your first automation: a step-by-step checklist
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  • Where your team's hours are actually disappearing
  • The five automations worth setting up first and why
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  • A step by step checklist to get your first automation live this week
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